Temenos (SIX: TEMN), the software specialist for banking and finance, has been cited as a ‘Leader’ in The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2017. The report also states that “the company’s broad, rich banking capabilities have moved significantly beyond what it offered 18 months ago”.
In the most recent edition of the report, the research firm analysed Digital Banking Engagement Platforms (DBEPs), from the most significant vendors in the evaluated space. Forrester defines a digital banking engagement platform (DBEP) as, “An advanced cross-channel/omni-channel banking solution that enables an integrated, seamless, and comprehensive customer and employee experience across touchpoints. Typical functionality includes agile support for banking and channel-specific business requirements, analytics, digital sales and marketing, and a single view of customers, products, and services.” The vendors were evaluated against 35 criteria, covering current offering, strategy and market presence. As part of the evaluation, the Forrester analysts examined past research, user need assessments, and vendor and expert interviews.
In the report, Temenos’ Digital Engagement platform stood out for its “rich banking capabilities,” and was noted for having “dedicated modules for retail, corporate, and private banking, as well as modules for analytics and DBEP infrastructure.” The report also noted that “strong points include built-in analytical, digital sales, and marketing capabilities”.
In customer experience, Temenos received the highest score amongst vendors. The report also gave Temenos the highest score possible in the product base and packaging criterion, and noted that “a highlight of Temenos’ DBEP is its apps builder — a dedicated development toolkit that allows AD&D* pros to build new apps and modify off-the-shelf ones.”
David Arnott, CEO, Temenos, stated:
“True digital banking requires a front-to-back integrated solution with a strong core. Temenos supports a true engagement strategy, extending personalisation and contextualisation beyond content with a banking platform that is digital at its heart, not just at the surface level. Our progressive renovation methodology enables banks to achieve total transformation, either from back-to-front or front-to back. We believe this report, in conjunction with findings in other recent reports, demonstrates that our strategy is perfectly aligned to help banks drive the optimal customer experience.”